Bj app Privacy Policy — How Your Data Is Protected

Bj app is a trusted online gaming platform for users in Bangladesh. We believe that protecting the privacy of your personal information is a core responsibility. This Privacy Policy clearly explains what data bj app collects, why it collects it, and how that information is managed.

By registering on or using bj app, you agree to this Privacy Policy. Please read it carefully before you start using the platform. If you have any questions, our support team is always ready to help.

Bj app collects only the information necessary to deliver platform services, maintain security, and meet legal obligations. We never collect data beyond what is required.

We may collect the following types of information:

Bj app uses collected data exclusively for specific, legitimate purposes. Your information is never sold to advertisers or third parties. The purposes for which we use your data are detailed below:

• Account Management: To verify registration and login, and to keep your account secure.
• Payment Processing: Your payment details are used to process deposits and complete withdrawals.
• KYC & Identity Verification: Identity verification is carried out to meet legal obligations and prevent fraud.
• Customer Support: To resolve your issues and provide support.
• Personalized Experience: We analyze your preferences and gaming history to provide relevant offers and recommendations.
• Security Assurance: To detect and prevent suspicious transactions or unauthorized access attempts.
• Responsible Gaming: To monitor gaming behavior, identify signs of excessive play, and offer support where needed.
• Legal Obligations: For mandatory reporting to authorities and anti-money laundering compliance.
• Platform Development: To analyze user experience and improve service quality.

Bj app never sells your personal data. However, limited information may be shared with trusted partners in certain specific circumstances, as outlined below:

• Payment Processors: Only the information necessary to process transactions is shared with mobile banking partners such as bKash, Nagad, and Rocket.
• Game Provider: Third-party game providers may receive limited data necessary to manage gameplay.
• Legal Authorities: Information may be disclosed to government authorities when required by court order or legal obligation.
• Security Analysts: Trusted technology partners for fraud detection and cybersecurity.

Any third parties we share data with are bound by strict confidentiality agreements and may only use the information for its intended purpose.

Bj app uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: Required to maintain login sessions and core functionality. Disabling these cookies will prevent the platform from working properly.
• Functional Cookies: To remember your preferences, such as language, theme, or game settings.
• Analytics Cookies: To understand how the platform is being used. This data is fully anonymized.
• Security Cookies: To prevent session hijacking and CSRF attacks.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some services to not function properly.

Bj app protects your data using industry-leading security technology. Our multi-layered security framework guards your information against both external attacks and internal vulnerabilities.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Storage: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Real-Time Monitoring: Our 24/7 security monitoring team detects suspicious activity in real time.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Data Backup: Critical data is regularly backed up on secure servers.
• Staff Training: All staff are trained and contractually bound to comply with privacy regulations.

Bj app does not retain your data longer than necessary. Retention periods are determined by the type of information:

Once the retention period expires, data is securely deleted or anonymized. However, data required for legal compliance or dispute resolution may be retained for an extended period.

Bj app respects your right to data privacy. You have the following rights regarding your personal information:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days. However, certain requests may not be fully fulfilled where legal obligations or legitimate interests apply.

Bj app is strictly for users aged 18 and above. We take every measure to ensure that minors cannot access our platform.

• Age is verified at registration, and submitting a government-issued ID is mandatory as part of the KYC process.
• If it is found that a minor has created an account, that account will be closed immediately.
• We never knowingly collect any information from minors.
• If a parent or guardian reports suspicious activity, we will investigate promptly and take the necessary action.

Bj app may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will notify you by email or in-app notification.

• Continued use of the platform after any policy change will be considered acceptance of the updated policy.
• For significant changes, users will be given the opportunity to provide their consent again.
• Previous versions of the policy are available on request through our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. bj app's data protection team will process your request within 30 business days.

• Email: [email protected]
• Live Chat: Available 24/7 via the bj app website or app
• Response Time: General requests — 7 business days; data deletion — 30 business days